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Customer Engagement

Branding Step by Step – Episode #4 – Starting the Process

Welcome back to Branding Step by Step.   We left off late last year talking about finding the right partner. Today we are talking about Building a Detailed Blueprint. At the beginning of the process, take the time to work out a documented scope of work with your branding partner.   What you expect, what they…

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What is your brand doing to engage your internal and external clients?

Westjet is my hero.   They are a brand that realizes that you have choice and creating a unique brand and story links you to them.   Not only as a patron, but as an employee. By focussing on little things that have huge impact, Westjet and their employees create opportunities every day to have

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Branding Step by Step – Episode #3- Finding a Partner

Most companies do not have the resources to rebrand internally and even if they do, it is not always a wise decision.    Rebranding a company is about asking the hard questions and getting the answers.   It may mean making people feel uncomfortable, because you have asked them something that they had never thought of.    Do

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Branding Step by Step – Episode #2- Before You Begin. . .

In our previous episode, we talked about why to rebrand? Before you undertake a rebranding process, there are many internal decisions that need to be considered. The first thought that should go through any company is the motto “leave no person behind!” Branding is a team effort and unless, at the end of the process,

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Branding Step by Step – Episode #1- Why Rebrand?

Good question, why rebrand?   Your company has been around for a while, everything seems to be doing well, customers know who you are, what you do and the value you bring to the table. . .  or do they? This series of posts over the next two months will focus on the branding process.

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Why Don’t We Ever Talk Anymore?

Seriously, why don’t we talk anymore?   As a society we have become so wrapped up in technology, that the art of conversation; asking questions and listening, is becoming a dying art form. Marketers today seem to have lost the ability to understand what they are truly marketing.    Today, you seem to get gold

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