I AM BenBaker

The Right Product for the Job

People Don’t Buy What You Do, They Buy Why You Do It!

I was recently reading Paul Kiewiet’s blog post “Two Ways to Find your ‘Why’” and was inspired to write this blog. Clients of mine always start our marketing conversations with WHAT they want to achieve.     They are so focussed on the ROI and how to attain it, that they forget to step back

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Yes, Social Media is Important, but it is not the Silver Bullet!

Every morning,  I wake up to a variety of blogs on marketing.    Seth Godin is probably my favourite, but there are numerous tidbits that I pull from a variety of sources.  . . Social Media Examiner being one of them. One article that caught my attention the other day was “Where will your customers

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Sports Marketing as Tangible Evidence

There was a great article in Business in Vancouver last week on “Sports marketing helping local companies score business goals”. What I took away from this article was that it is more important than ever to have a strategy when looking at your overall marketing budget.     You need to understand what your brand

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Customer Service as Marketing. . . try it, it works!

Customer service is the differentiator in our business.     Many people talk about how great their customer service is at the C Suite,  but when it really comes down to it, how many companies are told by their clients that they have GREAT customer service. . .  we do:-)   image from www.businesshelpcentre.ca There

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How do you communicate your Brand Identity?

It never ceases to amaze me the creativity that exists in the world and innovative ways that people have of telling their stories. One of the companies in our industry, IClick, who sells custom USB drives, created this video to tell their story.   It is far more about showing you their culture, brand and

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