How do we deliver customer experience in a way that’s meaningful and that people want to listen to? When average seems to be not cutting it, we need something that makes us stop and think and grabs our attention. Customers demand it, organizations demand it. As professionals, we should demand it as well. Adrian…
Punk CX: Customer Experience In Your Face with Adrian Swinscoe Read More »
I could not think of a better guest to have on the September 11th, 2019 show than Rabbi Jessica K. Marshall. As a reform rabbi who has gone from the pulpit to entrepreneurship, we explored how her personal values has led her to creating a business that aligns perfectly and provides her clients with meaning
Rabbi Jessica Marshall Read More »
Patty Farmer was a bundle of energy today. We spoke about marketing and how to do it right. How to understand who your real audience is and how to communicate with them in ways that resonate with them and compel them to engage. You can find Patty at www.pattyfarmer.com and you can download a free
Ginger was her usual ball of energy today. Passionate, thoughtful and though provoking. We spent our time talking about connectivity. Connecting with your own “why” and being able to tell the story of your “why” in such a way that people care and want to help you achieve your goals. You can connect with Ginger
Anita Toth was kind enough to share the mic with me on today’s show and talk about customer churn and the affect it has on businesses. It is not enough to bring in new clients, companies need to learn how to retain and make champions out of existing ones. Anita shows you how to
Brent Williams joins me on the mic for the August 14th show. This is a classic case study of building a business the right way. See a problem, research it to understand it and the scope of it. Define the customer base, figure out how to solve the problem and then communicate and execute. The
Damien Brown brought a part of the insurance industry that I had very little exposure to, to light today. That being Captive Collectives. The ability for groups of companies, that are low risk and pay more in premiums than they benefit through claims to band together and create a collective to negotiate insurance based on
Jane was another gem of a guest today. We talked about what it takes to build an online course that people want to take, get value from and refer to their friends. Jane can be found at SCALE YOUR GENIUS and her Facebook group is: https://www.facebook.com/groups/thegeniustribe/ LISTEN TO THE SHOW ON IHEART RADIO
Amy Waninger is my go to person for Diversity and Inclusion. She is not only passionate about the subject, but she is an engaging speaker who can enable people to understand how to “Network Without Bias.” Amy can be found at www.LeadAtAnyLevel.com and you can purchase a copy of her book there as well. YOU
I grew up watching Angus Reid play on the BC Lions Football Team. With 13 years in the CFL, including winning the Grey Cup in 2006 and 2011, Angus knows what it is like to work hard, adapt to change and become a champion. Angus and I spend our time talking about how his
