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customer satisfaction

LBL Natella | Quality In The Workplace

Improving Organizational Performance Through Quality In The Workplace With Natella Isazada

  As with beauty, quality is in the eyes of the beholder. Looking at the organizational growth of the top companies, they have one thing in common – quality in their service or product and very satisfied customers. How they achieve this may differ, but their output is similar in terms of customer testimonials. As…

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LBL Patrick | Insurance Customer Experience

Improving Customer Experience In The Insurance World With Patrick Kelahan

  Insurance is a big part of everybody’s life, especially for properties that you’ve worked hard to obtain. Insurance claims though are another story. H2M’s very own Patrick Kelahan, in this episode, shares his insights as a Property Insurance Appraiser, Customer Service Advocate, InsurTech observer, Customer Experience Defender, and Insurance Claim Improvement Advocate. He confronts

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LBL Kirby Hasseman | Marketing Joy

Delivering Marketing Joy With Kirby Hasseman

  Being genuine in all aspects of your business is one amazing way to help you stand out in the business world. Taking it further to delivering a feeling of Christmas joy to every transaction is Kirby Hasseman of Hasseman Marketing. Known as the consummate marketer who specializes in promotional marketing, Kirby is someone who

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