customer service Archives

Making The Customer Experience Exemplary With Jeffrey Victor

Podcast, The YourLIVINGBrand.live Show, YourLIVINGBrand.live show / Ben Baker

Customers are, without doubt, the center of every business. Thus, giving people true customer experience shows your dedication to scale your ventures. Today, Ben Baker talks to Jeffrey Victor of Luminary Learning Company about the importance of customer service in all aspects of your buhttp://www.linkedin.com/in/jeffreyvictorsiness. Going back to his humble beginnings, Jeffrey shares how…

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Punk CX: Customer Experience In Your Face with Adrian Swinscoe

Podcast, The YourLIVINGBrand.live Show, YourLIVINGBrand.live show / Ben Baker

How do we deliver customer experience in a way that’s meaningful and that people want to listen to? When average seems to be not cutting it, we need something that makes us stop and think and grabs our attention. Customers demand it, organizations demand it. As professionals, we should demand it as well. Adrian

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YourLIVINGBrand.live June 14 2017 with Stan Phelps

Brand, Branding, Company Culture, Customer Engagement, Customer Experience, engagement marketing, Getting YOU Noticed!, Marketing, Storytelling / Ben Baker

Hello everyone: On today’s show we had Stan Phelps of www.PurpleGoldfish.com Stan spoke to us today from Ecuador and told us the story of WHY the Purple Goldfish and what they have to do with GREAT Customer Service. Love to hear your thoughts. Ben IF YOU WANT TO LISTEN TO THE PODCAST VERSION OF THE

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What are you doing to be where your customers ARE?

Customer Engagement, Customer Experience, engagement marketing, Marketing / Ben Baker

Too many companies, both B2B or B2C feel that they have to be everywhere when it comes to their marketing. They feel they need to be on every single social media platform, at every single conference and trade show and be part of every single association. I am here to tell you this just

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Bad Customer Service, Yes this is a form of marketing!

Brand, Branding, Customer Engagement, Getting YOU Noticed!, Marketing / Ben Baker

I shake my head over and over again at how bad retail customer service has become. As companies realize that they have become commoditized, they are not doing anything to rise above this and create a customer experience that is truly authentic and based on providing customers real value. Today, I was making

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