Hello, I am Ben Baker
Driving Customer Experience Excellence in B2B Organizations
Aligning Stakeholders | Solidifying Communications | Driving Change
Strategic Fractional Communications Support for Mid-to-Large B2B Organizations
Evolve, grow and prosper through effective communication strategies in an ever-changing world.
Making sure you are listened to, understood and engaged with by those who matter most to your business.
ARE YOU READY to bring a CX or Stakeholder Relations leader in-house within your mid-to-large-sized B2B organization?
Someone who can create a measurable impact, drive change, and coach/mentor, and lead your next generation of leaders?
As a Customer Experience and Stakeholder Relations Leader, I will work for you to:
➡️ Define and develop your uniqueness
➡️ Define who you are valuable to and why
➡️ Build/Improve your customer experience system
➡️ Create a Brand Story that resonates
➡️ Develop the tools so your teams function as one unit with one purpose
➡️ Drive change, growth, engagement and value
➡️ While fixing challenges when things are bent, broken or bedlam
US and Canadian Citizen
Internal and external customers want to be listened to, understood, and valued. They want to know that their opinions matter and that people understand that their challenges are real.
I listen, understand, empathize and work with clients to help them access the resources they need to succeed and build loyal and profitable champions along the way.
And in the end. . . isn’t that what we all want?
What people say about me
Industries I have worked with over 25 years
enabling them to communicate more effectively
resulting in millions in profits, growth and brand champions.
• Private mid-to-large organizations
• Travel and Tourism
• Healthcare
• Municipal, provincial, and federal government
• Insurance
• Logistics
• Construction
• Retail
• First-Responder Organizations
• Communications
• Gaming
• Manufacturing
How I can help you achieve your goals
I want to join your organization
25+ years of strategic communications, storytelling and branding for B2B organizations across North America and globally.
25+ years of change management and stakeholder relations.
2 time author, 13 year podcaster and author of hundreds of articles on branding, communications, and change management.
20+ years of leading internal and external teams both hybrid and in-house.
US and Canadian Citizen with experience working with clients on three continents.
All of this enables me to understand who you are, what your goals are and how to develop systems, processes and people to take you from where you are to where you desire to be from within your organization.
